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Responsible person (V.i.S.d.P.) according to section 5 of the German Telemedia Act (Telemediengesetz) and section 55 II of the National Broadcasting Regulations (Rundfunkstaatsvertrag): Verena Cohrs.
In order for consumers and traders to resolve a dispute out-of-court, the European Commission developed the Online Dispute Resolution Website: www.ec.europa.eu/consumers/odr.
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